App Is Slow

Kinu should feel quick and calm. If it has started to lag, freeze for a beat, or take a while to open, the steps below will sort out almost every cause. Most of the time, a simple restart is all it takes.

Restart Kinu first

Close Kinu completely and open it again. A fresh start clears temporary data from memory and resolves the large majority of slowdowns.

If it still feels sluggish, work through the rest of this page.

Make sure you are on the latest version

We ship performance improvements regularly, so an out-of-date app is one of the most common reasons Kinu feels slow.

• On mobile: update Kinu from the App Store or Google Play.
• On the web: refresh the page in your browser. A hard refresh clears the old version from your browser's memory.

Give it a moment on first open

Kinu keeps your data on your device first. This is what lets the app work offline and keeps your information private. You can read more about this in how your data is stored.

The trade-off is that the very first open after launching, updating, or signing in can take a few extra seconds while Kinu loads your people and moments from the local database. This is normal. Once it has loaded, day-to-day use should feel snappy.

If you have a large number of people, expect that first load to be a little longer. It settles quickly.

Check your device

Sometimes the slowness has nothing to do with Kinu itself. A quick check often clears it up.

• Low storage space. When a device is nearly full, any app that writes to a local database slows down. Freeing up space usually helps right away.
• Many apps open at once. A lot of apps running in the background can limit the memory available to Kinu. Closing a few can make a difference.
• A device that needs a restart. If your phone has been on for a long time, a full device restart can clear things up.
• Older hardware. Older devices may take a little longer with larger sets of data. This is the nature of keeping everything on your device rather than on a server, where your information stays under your control.

On the web

If Kinu feels slow in your browser, try these in order.

• Refresh the page, ideally with a hard refresh, to load the latest version.
• Try a different browser. Kinu works best in current versions of Chrome, Firefox, Safari, and Edge. Older browsers can struggle.
• Open a private or incognito window. This rules out a heavy extension or cached data as the cause. If Kinu is fast there, an extension or stale cache is likely the culprit.
• Clear your browser data for the Kinu site if a private window confirms it. Your relationship data is safe, because on Kinu Plus it is synced to your account and will reload after you sign in again.

Web and desktop access at kinu.care is a Kinu Plus feature.

If a slowdown started after an update or long use

Occasionally, on-device data can get into an unusual state after an update or after a long stretch of heavy use. Reinstalling the app gives it a completely clean start.

Before you reinstall, protect your data first. How you do that depends on your plan.

If you are on Plus and your data does not return after reinstalling, see sync troubleshooting.

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Still slow?

If Kinu is still sluggish after all of this, reach out to us. It helps to include:

• Your device and operating system version.
• Your Kinu version, or whether you are on mobile or the web.
• A short description of what feels slow and when it started.

We read every message and will help you sort it out.